Aloyogr Refund Policy

At Aloyogr, we want you to be fully satisfied with your purchase of yoga wear and accessories. If our products don’t meet your expectations, we offer a straightforward refund process to ensure a hassle-free experience. This policy outlines the terms, conditions, and steps for requesting a refund, so you can shop with confidence.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timeframe: You must submit a refund request within 30 days of the delivery date (as confirmed by your shipping carrier’s delivery notification or tracking information). Requests made after this period will not be accepted, unless otherwise specified for defective products (see Section 3).
  • Product Condition: Returned items must be in their original, unused, and undamaged condition. This includes:
  • All original tags, labels, and packaging (e.g., leggings bags, accessory boxes, hangtags) must be intact and unremoved.
  • No signs of wear, stains, odors, or alterations (e.g., cutting tags, sewing modifications).
  • For yoga accessories (e.g., mats, blocks, straps), there should be no scratches, tears, or signs of use (e.g., yoga mat grip wear).
  • Eligible Items: Most regular-priced items are eligible for refunds. However, the following items are non-refundable:
  • Final-sale items (clearly marked “Final Sale” on the product page at the time of purchase).
  • Personalized or custom-made items (e.g., monogrammed yoga bags).
  • Used or damaged items that do not qualify as manufacturing defects (see Section 3).

2. How to Request a Refund

Follow these steps to submit a refund request and return your item(s):

Step 1: Initiate the Request

  • Send an email to our customer service team at [email protected] with the subject line.
  • Include the following details in your email:
  • Your full name and order number (found in your order confirmation email or account dashboard).
  • The name(s) and SKU(s) of the item(s) you want to refund (SKUs are listed on the product page and order summary).
  • A brief reason for the refund (e.g., “wrong size”, “unwanted gift”, “material not as expected”).
  • Optional: Photos of the item(s) (if there’s a quality issue or defect) to help us process your request faster.

Step 2: Receive Return Instructions

  • Our customer service team will review your request within 24-48 business hours (Monday-Friday, 9 AM-5 PM UTC).
  • If approved, we’ll send you a pre-paid return label (for orders within the continental U.S.) and a return authorization number (RA#). You must include the RA# on the outside of your return package—packages without an RA# may be delayed or rejected.
  • For international orders: We’ll provide return shipping guidelines, but return shipping costs will be your responsibility (unless the refund is due to our error, e.g., shipping the wrong item). We recommend using a trackable shipping service, as we are not liable for lost or damaged return packages.

Step 3: Ship the Item(s) Back

  • Pack the eligible item(s) securely in their original packaging (or a similar protective package) to prevent damage during transit.
  • Attach the pre-paid return label to the package and drop it off at the designated shipping carrier (e.g., USPS, FedEx) within 7 days of receiving the label—delayed returns may not be processed.
  • Keep the return tracking number for your records, as you can use it to monitor the package’s delivery to our warehouse.

3. Refund for Defective or Incorrect Items

We stand behind the quality of our products. If you receive an item that is defective (e.g., faulty stitching, broken zippers, fabric tears) or incorrect (e.g., wrong size, wrong color, wrong item shipped), we offer the following solutions:

  • Defective Items: You may request a full refund (including original shipping costs) or a free replacement, even if the 30-day return window has passed (up to 90 days from delivery). To qualify, you must provide photos/videos of the defect and your order details.
  • Incorrect Items: If we shipped the wrong item, we’ll cover all return shipping costs (for both domestic and international orders) and process a full refund or send the correct item—no additional charges will apply.
  • Process: Follow the same request steps (Section 2), but note “Defective Item” or “Incorrect Item” in your email subject line. Our team will prioritize these requests and resolve them within 48 hours.

4. Refund Processing & Timing

Once we receive and inspect your returned item(s) at our warehouse (typically 3-5 business days after delivery), we’ll process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase (e.g., credit card, PayPal, Apple Pay). We cannot issue refunds to alternative payment methods (e.g., a different credit card or cash) unless the original method is no longer active (proof may be required).
  • Processing Time: We’ll initiate the refund within 1-2 business days of approving the returned item. However, the time it takes for the refund to appear in your account depends on your bank or payment provider:
  • Credit/debit cards: 5-7 business days.
  • PayPal: 2-3 business days.
  • Apple Pay/Google Pay: 3-5 business days.
  • Shipping Costs: Original shipping costs (for the initial order) are non-refundable unless the refund is due to a defective or incorrect item (Section 3) or our error (e.g., delayed shipping beyond the estimated timeframe).

5. Exceptions & Special Cases

  • Gift Purchases: If you received an Aloyogr item as a gift and want a refund, you may request a store credit (equal to the item’s purchase price) instead of a cash refund. To do this, provide the gift giver’s order number (if available) or the email address used to place the order, along with the item details.
  • Abandoned or Rejected Packages: If a delivery is abandoned by you or rejected (e.g., incorrect address, unclaimed at a carrier facility), the package will be returned to our warehouse. Once received, we’ll process a refund minus the original shipping costs and any return shipping fees incurred by us.
  • Sale Items: Regular sale items (not final-sale) are eligible for refunds, but they must still meet the eligibility criteria (Section 1) and be returned within 30 days of delivery. Refunds for sale items will be issued for the price paid (not the original retail price).

6. Contact Us for Refund Questions

If you have questions about your refund status, need help initiating a request, or have concerns about a defective/incorrect item, please contact our customer service team at:

  • Email: [email protected] (include your order number and refund request details).
  • Response Time: We aim to reply to all refund-related inquiries within 24 business hours.

For updates on your refund, you can also check your order history in your Aloyogr account—refund statuses (e.g., “Request Pending”, “Refund Processed”) will be listed there once initiated.

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our operations, shipping partners, or customer needs. Any updates will be posted on this page, and we’ll notify customers of significant changes (e.g., adjusted return timeframes) via email (if you have an account) or a website banner. The most current version of the policy will apply to all refund requests submitted after the update date.

Thank you for choosing Aloyogr. We appreciate your trust in our brand, and we’re committed to making sure every customer has a positive experience—even if a refund is needed.